Refund policy
Return & Refund Policy – pardo.pk
At pardo.pk, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return if:
- The item is damaged, defective, or incorrect
- The product is unused, in original packaging, and in resellable condition
- The return request is made within 7 days of delivery
2. Non-Returnable Items
The following items cannot be returned:
- Used or opened products
- Items without original packaging
- Products purchased on sale or clearance (unless damaged or defective)
3. Return Process
To initiate a return:
- Contact us on WhatsApp: +92 309 4224499
- Provide your order number and reason for return
- Our team will guide you through the return process
4. Refund Policy
- Once we receive and inspect the returned item, we will notify you
- If approved, your refund will be processed within 5–7 working days
- Refunds will be issued via:
- Bank transfer / JazzCash / EasyPaisa (depending on your payment method)
5. Exchange Policy
- Exchanges are only available for defective or damaged items
- If you need a replacement, contact us within 7 days of delivery
6. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping charges are non-refundable
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your bank/payment provider
- If still unresolved, contact us on WhatsApp: +92 309 4224499
Contact Us
For any questions about our Return & Refund Policy:
- WhatsApp: +92 309 4224499